Ms. Sapana Sharma has been declared qualified for the award of degree of Doctor of Philosophy (Ph.D.) in Mathematics by Shri Mata Vaishno Devi University. She has worked on the topic, “A Transient Study of Queues with Impatience and Retention”, under the supervision of Dr. Rakesh Kumar, Senior Faculty, School of Mathematics, SMVDU. She has published 03 SCIE and 06 SCOPUS indexed research papers in v international journals of good repute. The work based on her Ph.D. thesis has been awarded the certificate of official distinction in 26th International Science Conference on Computer Networks (CN 2019) at Gliwice, Poland.